Our return policy at S. Fletcher Flames
At S. Fletcher Flames, your satisfaction is important to us. Please review our return policy to understand the terms for product returns and exchanges. We aim to make this process as clear and straightforward as possible for our valued customers.
Return timeframe and damaged goods
Customers have 24 hours from the time they receive their product to initiate a return. All sales are considered final unless the product is damaged upon arrival. If your product arrives damaged, you must submit clear pictures showing the damage within this 24-hour window to be eligible for a return.
Product condition for returns
For a product to be eligible for an exchange, it must be returned in its original form and packaging. This ensures the integrity of the product and allows us to process your request efficiently. Products not in their original condition or packaging may not be accepted for return.
Shipping costs for returns
Customers are responsible for all shipping costs associated with returning a product. S. Fletcher Flames does not cover return shipping fees. Please ensure you use a reliable shipping method with tracking, as we cannot be responsible for returns lost in transit.
Exchanges and store credit
At S. Fletcher Flames, we offer exchanges only for eligible returned products. Upon successful return and inspection, customers will receive store credit equivalent to the value of the returned item. We do not provide monetary refunds for returned items. This store credit can be used for future purchases at our online shop, allowing you to explore our selection of premium cigars and accessories.